Kaiser
Ed

May 2, 2017 -- I am a Kaiser patient (a "member"). Recently diagnosed with pre-diabetes, I signed up for a class on this topic.

Presumably, Kaiser's goal in offering such classes is lifestyle modification. The benefits would be enormous, both for Kaiser's bottom line and, even more importantly, for the health and quality of life of its patients -- people like me.

Yesterday, I attended the class. What I learned is that health education at Kaiser is merely a formality, and is unlikely to achieve any positive outcomes. This is clearly a missed opportunity.

In this essay, I propose some remedial actions that could be taken at Kaiser, and suggest that the payoff -- both to the organization and to its patient members -- would be immense.

Cartoon by Charles Keller (Dan's Dad)

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